Refund policy

Effective Date: February 24, 2026

This Refund & Return Policy explains how Enginsales handles return requests, refunds, cancellations, and product issues.

1) Return Window

Eligible items may be returned within 30 days of delivery.

2) Return Eligibility

To qualify for a return, items must be:

  • Unused, uninstalled, and in resellable condition
  • Returned with original packaging, manuals, hardware, accessories, labels, and included materials
  • Accompanied by proof of purchase, such as an order number or receipt

3) Items That May Not Be Returnable

Unless defective on arrival or required by law, the following are generally not eligible for return:

  • Gift cards and digital items
  • Clearance, closeout, or final sale products
  • Installed or used engine/mechanical parts
  • Electrical components showing installation marks
  • Fluids, chemicals, or restricted items once opened, if applicable
  • Custom, special-order, or made-to-order products
  • Items missing packaging, accessories, hardware, or documentation
  • Products marked non-returnable on the product page

4) Starting a Return

Email support@enginsales.com with:

  • Order number
  • Item(s) you want to return
  • Reason for the request
  • Photos if the item arrived damaged, defective, or incorrect

If approved, we will provide return instructions and an RMA reference if needed. Please do not send items back without authorization.

5) Return Shipping Costs

  • Customer pays return shipping for change-of-mind returns or incorrect items ordered by the customer
  • Enginsales covers reasonable return shipping when the issue is verified as our error, defective on arrival, or transit damage
  • Oversized or freight return costs may be reviewed case by case

6) Inspection and Refund Timing

Returned items are inspected after arrival. Inspection usually takes 5–7 business days.

Approved refunds are issued to the original payment method. Banks and payment providers may take an additional 3–7 business days to post the refund.

7) Deductions

Refunds may be reduced if returned items arrive missing parts, packaging, manuals, hardware, accessories, or in a condition different from what was approved.

8) Order Cancellations

If you cancel an order before shipment, we refund minus a 5% processing offset for non-recoverable payment processor fees. If the order has already shipped, the standard return process applies.

Special-order, freight-prepared, custom-sourced, or heavy equipment orders may not be cancellable once processing has started.

9) Damaged, Defective, or Incorrect Items

Report damaged, defective, or incorrect items within 7 days of delivery. For freight deliveries, visible damage should be reported within 48 hours whenever possible.

Please keep all packaging until the issue is resolved.

Returns Contact
Enginsales
12032 Carolina Logistics Dr, Suite F, Pineville, NC 28134
Phone: (252) 669-5314
Email: support@enginsales.com