Shipping policy

This Shipping Policy explains how Enginsales handles processing, delivery estimates, freight shipments, tracking, and delivery-related issues.

1) Shipping Area

We ship to U.S. addresses. Some items may be restricted based on size, weight, carrier rules, freight availability, hazardous material rules, or destination limitations.

2) Processing Time

Most in-stock orders are processed within 1–3 business days, Monday through Friday, excluding holidays. Orders involving large, heavy, engine-related, or freight items may require additional handling, verification, or carrier scheduling.

If an item becomes unavailable or requires extra time, we will contact you using the information provided at checkout.

3) Estimated Delivery Times

After dispatch, typical delivery estimates are:

Standard parcel shipping: 3–7 business days
Expedited shipping: 2–5 business days, when available
Freight or oversized shipments: timing varies depending on carrier scheduling, destination, and delivery requirements

Delivery estimates are not guarantees. Weather, holidays, high-volume periods, carrier delays, freight scheduling, or incorrect addresses may affect timing.

4) Freight and Heavy Item Delivery

Certain engine, mechanical, or oversized items may require freight/LTL delivery. Freight shipments may involve:

Delivery appointment scheduling
Adult signature upon delivery
Curbside delivery unless otherwise stated
Liftgate service if required or requested
Inspection at delivery before signing

Please inspect packaging before accepting freight delivery. If damage is visible, note it on the delivery receipt and take photos immediately.

5) Tracking Updates

Tracking information is sent once a shipping label or freight booking is created. Carrier scans may take up to 48 hours to appear.

6) Split Shipments

Orders with multiple products may ship separately. If this occurs, you may receive more than one tracking number.

7) Address Accuracy

Customers are responsible for entering a complete and accurate shipping address. Returned shipments caused by incorrect or incomplete addresses may require additional reshipping fees.